Workflow discovery and process mapping
Map how work actually moves — handoffs, exceptions, systems, and waiting time.
SOLUTION
Turn fragmented enterprise workflows into governed AI automation.
Captivolt redesigns manual, repetitive, and fragmented workflows into AI-assisted automation systems using agents, APIs, business rules, approvals, and observability.
Capabilities
What this covers.
Automation opportunity assessment
Identify where AI automation creates real value, and where it creates risk.
Agentic workflow design
Design agent roles, decision points, and orchestration rules around the workflow.
Human-in-the-loop approvals
Keep people in control of consequential steps, with clean approval interfaces.
API and tool integration
Connect automation to the enterprise systems where work actually lives.
Document processing automation
Intake, extraction, summarisation, and routing for document-heavy workflows.
Compliance evidence automation
Collect and organise the evidence governance and audit teams need.
IT service desk automation
Triage, knowledge retrieval, and resolution support for service operations.
Engineering support automation
Release readiness, defect triage, and engineering workflow support.
Customer operations automation
Knowledge-grounded support for service and operations teams.
Monitoring and continuous improvement
Observe behaviour, measure outcomes, and improve the system over time.
Example flow
What governed automation looks like in motion.
Request received
Agent classifies request
Retrieves policy / data
Calls approved system
Human approves exception
Action logged
Outcome monitored
Use cases
Where this lands first.
- Document intake and summarisation
- Compliance evidence collection
- Service ticket triage
- Knowledge-based customer support
- Engineering release readiness
- Procurement and finance workflow automation
- Operational reporting and decision support
Explore AI Automation.
Tell us the workflow, the systems, and the constraints — we will come back with a focused next step.